Refund policy
Return & Refund Policy Last updated: 26 September 2026
Every WallLoot canvas is printed to order. If something isn't right with yours, here's how we can help.
1. Damaged, Faulty or Incorrect Items If your canvas arrives damaged or faulty, or isn't the painting or size you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We'll send a replacement or issue a full refund at no extra cost.
2. How to Make a Claim
- Email admin@tj-brands.com with your order number.
- Attach clear photos of the canvas and its packaging.
- We'll review your claim and reply with next steps.
3. Return Shipping If we need the item back, we'll send you return instructions and cover the return shipping cost.
4. Change of Mind Because each canvas is made to order, we don't accept returns or exchanges for change of mind, including ordering the wrong painting or size. Not sure which size to choose? Contact us before you order and we'll help.
5. Cancellations Orders can be cancelled for a full refund before your canvas goes to print. Contact us as soon as possible.
6. Refunds Approved refunds are issued to your original payment method, in US dollars. Your bank or payment provider may take a few business days to show the refund.
7. Your Consumer Rights Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights, or any consumer rights you have under the laws of your country.
8. Contact Us
WALLLOOT
Email: admin@tj-brands.com